Refund policy

Returns

We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your physical item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@bramblefernco.com. Please do not send items back without first requesting a return.

If your return is accepted, we’ll provide instructions on how and where to send your package. Approved returns should be sent to:

Bramblefern Co.
PO Box 520
Largo, FL 33779
United States

Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or we otherwise agree to cover return shipping.

You can always contact us with return questions at hello@bramblefernco.com.

Digital Products

Due to the nature of digital products, digital downloads are generally non-returnable and non-refundable once the files have been delivered or accessed, except where required by applicable law.

If you experience a problem with your download, receive an incorrect file, or discover an issue with the file itself, please contact us at hello@bramblefernco.com so we can help resolve the issue.

Damages and Issues

Please inspect your physical order upon receipt and contact us promptly if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including custom or personalized products unless they arrive damaged, defective, or incorrect. Digital products are subject to the Digital Products policy above.

Please contact us if you have questions or concerns about your specific item.

We do not accept returns on gift cards.

Exchanges

For eligible physical products, the fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union Cooling-Off Rights

If an order is subject to mandatory cancellation or withdrawal rights under applicable European Union consumer law, those rights will apply notwithstanding this policy. Certain exceptions may apply to digital content where performance or access begins with the consumer’s consent, as permitted by applicable law.

Refunds

We will notify you once we’ve received and inspected an eligible physical return and let you know whether the refund was approved. If approved, the refund will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@bramblefernco.com.