Shipping & Digital Delivery Policy — Bramblefern Co.

Last updated: September 2026

Welcome to Bramblefern Co. Every order is handled with care, a touch of chaos, and probably at least one caffeinated life form running on determination and glitter fallout.

Digital Products

Digital products do not require shipping and no physical item will be mailed.

After purchasing an eligible digital product, customers will receive access to their downloadable file(s) electronically. Please follow the download instructions provided after checkout and/or in your order confirmation.

If you experience difficulty accessing your digital purchase or believe you received an incorrect file, please contact us at hello@bramblefernco.com and we’ll be happy to help.

Physical Product Processing Times

Because many of our physical items are handmade, made-to-order, or small-batch creations, processing times may vary.

Current estimated processing times:

• Ready-to-ship items: 3–5 business days
• Handmade/custom items: 1–3 weeks
• Seasonal launches and high-volume sales may require additional processing time

Processing time refers to the time needed to prepare your order before shipment and does not include carrier transit time.

If delays occur beyond our normal processing window, we will do our best to communicate updates promptly.

Shipping Methods

Physical orders are shipped through trusted third-party carriers such as:

• USPS
• UPS
• FedEx

Available shipping options and rates are calculated at checkout based on package weight, size, destination, and other applicable factors.

Tracking Information

Once a physical order ships, you will receive a confirmation email containing available tracking information.

Please allow up to 48 hours for tracking updates to appear after the shipping label has been created.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery timing and handling are outside our direct control.

Bramblefern Co. is not responsible for carrier delays, theft after confirmed delivery, or delays resulting from an incorrect or incomplete address provided by the customer.

If a package appears lost in transit, please contact us at hello@bramblefernco.com. We may ask you to contact the carrier as part of investigating the shipment, and we will assist where reasonably possible.

Incorrect Shipping Addresses

Please ensure your shipping address is accurate before placing your order.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees before reshipment.

We cannot guarantee address changes after an order has been placed.

International Shipping

International shipping for physical products may be available depending on destination and product restrictions.

Customers may be responsible for applicable customs fees, import taxes, VAT, duties, or other country-specific charges that are not collected at checkout.

International delivery times may vary significantly due to customs processing and carrier conditions.

Handmade & Natural Product Disclaimer

Due to the handmade nature of many Bramblefern Co. physical products, slight variations in color, texture, appearance, or packaging may occur. These variations are part of the character and uniqueness of artisan-crafted goods.

Damaged Orders

If your physical order arrives damaged, please contact us within 7 days of delivery with:

• your order number
• clear photos of the damage
• packaging photos when possible

We will review each case individually and work toward an appropriate resolution.

Questions

For shipping or digital-delivery questions, please contact us through our Contact page or by email at:

hello@bramblefernco.com

Thank you for supporting small business magic, handcrafted chaos, and the ongoing battle against bubble wrap.